Effective Date: Dec, 2023 | Last Updated: November, 2024

At Gotilo (venture of Brand Builder Digital Pvt. Ltd.), your privacy is our top priority. We are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. This Privacy Policy outlines how Gotilo manages the information of users engaging with our platform, facilitating interactions between customers and shopkeepers across India.

Information We Collect: Personal, Non-Personal, and Location Data How We Use Your Information: Improve app functionality, personalize experience, and ensure security Data Sharing: Limited sharing with trusted service providers Data Security: We implement standard security measures to protect your information Your Rights: Access, update, or delete your personal data Third-Party Links and Services:External links and services not covered by our policy Policy Updates: Regular updates with user notifications Contact Us: Available via toll-free number for any questions

Personal Information: When you sign up for an account on our platform, we may collect your name to personalize your profile, your email address to send account-related updates or notifications, and your phone number to verify your identity or facilitate secure communication. For instance, if you place an order or contact customer support, this information helps us assist you effectively.

Non-Personal Information: When you use our app, we may collect data like your device type (e.g., smartphone, tablet), operating system (e.g., iOS or Android), and browser type. For example, we might use this information to ensure the app runs smoothly on different devices or to identify and fix technical issues. Additionally, data about app usage patterns, such as the pages you visit or features you use, helps us understand user preferences and improve functionality.

Location Data: If you enable location services on your device, we may collect your approximate location to enhance your experience. For instance, if our app offers location-based features, we could use your location to recommend nearby shopkeepers, services, or promotions relevant to your area. This helps provide more personalized and convenient interactions within the app.

Provide and Improve App Functionality: For instance, if you encounter a bug, we may analyze usage data to identify the issue and improve app performance, ensuring a smoother experience for all users.

Personalize User Experience: Based on your browsing history or preferences, we might recommend specific products, services, or features tailored to your needs, such as suggesting items similar to what you have previously viewed.

Ensure App Security and Detect Fraud: If suspicious activity is detected on your account, such as multiple failed login attempts, we may use collected data to verify your identity and prevent unauthorized access, ensuring your information remains secure.

Gotilo does not sell your personal information to third parties. However, we may share your information in the following cases: With Shopkeepers: To facilitate interactions, your relevant information (e.g., name, order details) will be shared with shopkeepers. Service Providers: We may share information with trusted third-party service providers who assist us in operating the platform, such as payment processors or customer service. Legal Obligations: If required by law, we may disclose your information to comply with legal processes or protect the rights of Gotilo and its users.

We do not sell or rent your data. Limited sharing occurs with trusted third-party service providers to enhance app functionality, compliant with applicable laws.

Access and Update Your Data: For instance, if you change your phone number or email address, you can log into your account and update this information to ensure your profile stays current.

Request Deletion of Your Data: If you decide to stop using the app, you can contact us to request the deletion of all your personal information from our system, ensuring your data is no longer stored or processed.

Our app may contain links to external services. We are not responsible for their privacy practices.

We may update this policy occasionally. Changes will be communicated via the app or email.

If you have any questions, reach out to us at: info@gotilo.net

Free to contact us at: 1800 2022 101

Company: Brand Builder Digital PVT.LTD.